Terms of Service

1.Who we are

Hexret is operated by ONEXPLOIT SECURITY LABS SRL, a limited liability company registered in Romania (Trade Register number J2020000526348, fiscal and VAT number RO43161922), with its registered office at Str. Broscariei 70, Maldaeni, Teleorman, 147195, Romania (“Hexret”, “we”, “us”). You can reach us at [email protected].

By creating an account or using Hexret you accept these terms and our Privacy Policy. If you do not accept them, do not use the service.

2.Who can use Hexret

You must be 18 or older to create an account. By signing up you confirm that you are. If we learn that an account belongs to someone under 18, we will close it.

3.Your account

• One person, one account. Do not share your login or let anyone else play on it.
• Keep your details accurate and your password to yourself. You are responsible for what happens under your account; tell us straight away if you think someone else has got into it.
• Your handle, display name, level and scores are shown to other players on leaderboards and season standings. Choose a display name that does not impersonate anyone and is not offensive; we may change one that is.

4.What the content is for

Hexret teaches attack and defence techniques so that you can find and fix weaknesses. Those techniques are lawful only against systems you own or have written permission to test. Using anything you learn here against a system you are not authorised to touch is your responsibility alone, breaks these terms and is very likely a crime.

The lessons, cards, campaigns and write-ups are educational. They are not professional security advice about any particular system.

5.Fair play and acceptable use

You must not:

• use bots, scripts or other automation to play, answer or farm rewards;
• run more than one account, or play on someone else's, to gain an advantage;
• copy, scrape or republish the content library or its answers;
• probe, attack, overload or try to get around the limits of the Hexret platform itself;
• harass other players or use Hexret for anything unlawful.

Found a security problem in Hexret? Tell us through the in-app feedback form or at [email protected] instead of exploiting it. We will not take action against good-faith reports that stay within that.

6.Free and Pro plans

The free plan opens part of the library with daily limits. Pro opens the whole library and removes those limits, along with token earning and the other extras described on the upgrade page.

Pro is a subscription that renews automatically each billing period until you cancel. The price, including any VAT, is shown before you pay. Payments are handled by Stripe; we never see or store your card details. If we change the price, we will tell you at least 30 days before it applies to you, and you can cancel before then.

7.Cancelling and refunds

Within 14 days of your first payment you can cancel from the upgrade page and get that payment back in full. Pro ends straight away. This is available once per account.

After that, you can still cancel at any time. Cancelling stops the next renewal; Pro stays open until the end of the period you have already paid for, and your progress, streak and history are kept on the free plan afterwards. We do not refund renewals or any part of a period left unused, except where the law requires us to.

8.Tokens, rewards and season prizes

• Tokens are earned by playing and can be exchanged for the rewards listed in the app. They have no cash value, cannot be bought, sold or transferred, and are not a currency.
• Rewards are available while stocks last. We may change the reward list, and we may need to contact you to arrange delivery of a physical reward.
• The top places in a ranked duel season win the Pro months described in the app. We add them to your account automatically: an existing subscription has its next payment moved back, and an account without one gets a free Pro subscription that ends on its own unless you add a payment method before it runs out.
• We may withhold or take back tokens, rewards, ranks or prizes won by breaking section 5, and void the results involved.

9.Our content and yours

Hexret, its content and its software belong to us or our licensors. We give you a personal, non-transferable right to use them for your own learning while your account is open.

You keep the rights to what you send us, such as an avatar, a bio, feedback or a card review. You give us permission to store and use it to run and improve Hexret, and to show your avatar and public profile details to other players. Only upload what you have the right to share.

10.The apps and the app stores

You can use Hexret in a browser or through our iOS and Android apps. The apps are licensed to you, not sold, under these terms, for use on devices you own or control, and you must also keep to any third-party terms that apply when you use them, such as your mobile data plan. The store you downloaded an app from has its own terms that apply to it as well: the Licensed Application End User License Agreement for the App Store, and the Google Play Terms of Service for Google Play.

• These terms are between you and us. Apple and Google are not parties to them, are not responsible for the apps or their content, and do not provide maintenance or support for them. If the iOS app fails to meet a warranty that applies to it, you may tell Apple and Apple may refund what you paid for the app; Apple has no other warranty obligation. Any other claim about the apps, including product liability, consumer-protection and intellectual-property claims, is ours to deal with.
• Apple and its subsidiaries are third-party beneficiaries of these terms as far as the iOS app is concerned and may enforce them against you.
• You confirm that you are not in a country under a United States embargo or named by the United States as supporting terrorism, and that you are not on any United States government list of prohibited or restricted parties.
• The apps are free to download. Pro is bought on our website and applies to your account everywhere; sections 6 and 7 cover it.

11.Changes to the service

Hexret is still growing. We may add, change or remove features and content. If a change takes away a significant part of what you are paying for, we will tell you in advance and you can cancel.

12.Deleting your account and suspension

You can delete your account at any time in Settings. It is deleted straight away, together with its data, and any Pro subscription is cancelled. Deleting does not refund the current period; if you are within the 14 days in section 7, cancel with a refund first.

We may suspend or close an account that breaks these terms. We will tell you why unless the law or an ongoing investigation stops us.

13.Our responsibility to you

We work to keep Hexret available and correct, but we cannot promise it will always be uninterrupted or error-free. Nothing in these terms limits our liability where the law does not allow it to be limited, including for death or personal injury caused by our negligence, for fraud, or your statutory rights as a consumer.

Otherwise, we are not responsible for losses that were not foreseeable, for how you use what you learn here, or for business losses; Hexret is for personal learning. Our total liability to you is limited to the amount you paid us in the 12 months before the claim.

14.Changes to these terms

When we change these terms in a way that matters to you, we will tell you in the app at least 30 days before the change takes effect. If you keep using Hexret after that, the new terms apply; if you do not agree, you can close your account before then.

15.Law and disputes

These terms are governed by the law of Romania. If you are a consumer living elsewhere in the EU, you also keep the protection of the mandatory rules of your own country and can bring a claim in its courts. Please contact us first, at [email protected]; most problems are solved faster that way.

If we cannot settle a complaint between us, you can take it to the alternative dispute resolution body for consumers in Romania: the Directorate for Alternative Dispute Resolution (SAL) of the National Authority for Consumer Protection (ANPC), Bulevardul Aviatorilor 72, Sector 1, Bucharest, anpc.ro/ce-este-sal. Its procedure is free for consumers and does not take away your right to go to court.